CasePerformance18 min
Lighthouse from 90 to 100: what a perfect score takes
What does it take to score 100 in Lighthouse? How performance affects Google Ads costs, rankings and conversion, and what 100/100/100/100 requires.
UX
UX design for businesses
We find out where users get stuck in your service, and design and build what needs to change.
- Designers and developers in one team
- Tested with your users
- Accessibility (WCAG)
Cart
Discount code
TotalNOK 1,890
To payment
Completed purchase9 of 10
AccessibilityWCAG 2.2 AA
ContrastKeyboardScreen readerFocus indicators
Lighthouse
Performance
Access.
Practices
SEO
We build and run systems for
What we can help with
Most people who contact us have a website, customer portal or internal system that people struggle with. Others are building something new and want to get it right from the start.
Finding out what's wrong
We talk to your users and watch them use the service. That shows us where they hesitate, make mistakes or give up.
Testing before it's built
We test new pages and features as clickable sketches with a few of your users. Problems found at that stage are cheap to fix.
Simpler forms and menus
We tidy up menus, forms and wording, so users find their way and understand what to do.
Faster, more reliable pages
A page that loads slowly or shows confusing error messages makes for a poor experience. Our developers fix that.
Accessibility
Websites and apps should work for everyone, including people using a screen reader or keyboard. We check your service against the requirements and fix what's missing.
Improving what you have
You rarely need a completely new service. Often it's enough to change the places where most users get stuck.
Specialist areas
- WCAG 2.2
Web accessibility
Audits and fixes against WCAG, so the site works for everyone and holds up under inspection.
- Service blueprint
Service design
We map the whole service, front stage and back stage, and build it with the same people.
- Tokens · components
Design system
Design tokens and components that match in Figma and in code, versioned as a product of their own.
Common reasons people get in touch
Customers call or emailabout things they should be able to do on the website.
Many people start an order or a formbut don't finish it.
Staff avoid an internal systemand work around it in Excel.
The service has to meet accessibility requirementsand you don't know how far off you are.
From 91 to 100 in Google's accessibility test
How we fixed contrast, keyboard navigation and the code behind the page until it got a full score.
How we work
- conversation
Understand what needs solving
We start with a conversation about what the service should do for the business, who uses it and what doesn't work today.
- user testing
Test with users
We make simple sketches and let some of your users try them. What they struggle with, we fix in the sketches, where changes cost little.
- development
Build the service
Our developers build what has been designed, and the designer follows the work all the way to launch.
- ongoingfollow-up
Follow up after launch
We look at how the service is used in the first few weeks and adjust whatever still causes problems.
ongoing
Three ways we can help
- When a service doesn't work well enough
UX review
We go through the service with your users and give you a list of what should change, in order of priority.
- Review of pages and forms
- Tests with your users
- Prioritised list of changes
- When you're building something new
Design and development
We design, test and build the service in one team, so what gets tested is also what gets launched.
- Conversations with users
- Clickable sketches
- Development and launch
- When the service has to meet legal requirements
Accessibility
We check the service against WCAG and fix what's missing.
- Contrast and readability
- Screen reader testing
- Keyboard use
If you're not sure which one fits, we'll work it out in a first conversation.
Frequently asked questions
What is UX?
UX stands for user experience. It's about how easy a website, app or system is to use: whether people find what they're looking for, understand what to do and get done what they came for.
What's the difference between UX and UI?
UI is what you see, such as buttons, colours and fonts. UX is the whole experience, from the moment users arrive until their task is done. A good-looking design doesn't help much if users can't find their way.
Why do you need to talk to users?
The people who built a service know it too well to see it the way a new user does. When we watch users try it, we find problems that are hard to spot from the inside.
Do we need to rebuild everything?
Rarely. Often it's enough to move a button, shorten a form or rewrite an error message. A UX review shows where it's worth starting.
Do the accessibility requirements apply to us?
In Norway, websites and apps aimed at the public have to meet the requirements, in both the public and private sector. The Norwegian Authority for Universal Design of ICT checks this and can order fixes.
Can you build the service as well?
Yes. Our designers and developers work in the same team, so you don't have to hand the design over to another company.
Talk to us about your service
Tell us what the service is for and who uses it, and we'll suggest where it makes sense to start.