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When the agency disappears and the plugins rot

WordPress Maintenance and SLA

WordPress maintenance that actually protects your website. Proactive monitoring, security and SLA with guaranteed response times. See what it costs in 2026.

Six months without
updates

You got a security warning from your hosting provider last week. Something about a "critical vulnerability". The plugins have orange warnings everywhere. The agency that built the site stopped answering emails a while ago.

We see this every single month. The owners care, but the agency moved on to the next project long ago. WordPress maintenance ended up at the bottom of the list. Then things started breaking.

Many agencies sell maintenance as "we click update once a month". Cross their fingers. Send an invoice.

That's not maintenance. That's gambling.

90%

Of hacked CMS sites run WordPress

60s

Downtime detection time

99.9%

Uptime guarantee (Pro)

<15min

Tested update via CI/CD

Signs your WordPress site needs professional maintenance

  1. 01

    WordPress core is more than one version behind. Running 6.4 when 6.7 is out? You have known security holes.

  2. 02

    Plugins have orange update warnings — especially critical for WooCommerce, Yoast and anything handling user data.

  3. 03

    You don't know who has admin access. Former developers, freelancers, that intern from 2023.

  4. 04

    No backup routine has been verified. "The hosting takes backups" is not a strategy.

  5. 05

    The site is slower than a year ago. The database grows, cache fills up, plugins accumulate overhead.

  6. 06

    You've never heard the words "staging environment". Updates straight to production is like changing tyres while the car is moving.

  7. 07

    The agency that built the site no longer exists. Or doesn't respond. Or says "it's not our website anymore".

What "tested update"
means in practice

When we update WordPress core or a plugin, this happens: the update runs on the staging environment first — an identical copy of the production site. Automated tests verify that forms, payment flows, login and API integrations still work. Visual regression testing catches layout changes.

Only when everything is green does the update deploy to production through CI/CD. Not via the WordPress dashboard.

This process takes 15 minutes with automation. Without it, it takes three hours manually — or zero minutes at the agency that just clicks "update all" and hopes for the best.

When the website crashes
at three in the morning

It happens. The server doesn't respond, the database is corrupt, a plugin update broke something. It's 03:14 and your website is a white page.

Our monitoring system detects downtime within 60 seconds. Alerts go out automatically. An engineer assesses the severity and begins troubleshooting — not the next morning, but right then and there.

Is it overkill for most? Yes. And that's perfectly fine. For most businesses, the Basic or Pro tier is right. But for webshops with daily revenue or websites that are critical to the business, emergency response outside business hours is worth every penny.

SLA tiers for WordPress maintenance

Basicfrom 2,500 NOK
Response time
Within 8 hours
Critical response
Within 4 hours
Updates
Monthly, tested
Security monitoring
Daily scanning
Backup
Daily
Uptime guarantee
99.5%
Staging environment
Included
Performance optimization
Support hours
1 hr/month
Emergency response
Profrom 5,500 NOK
For most businesses
Response time
Within 4 hours
Critical response
Within 2 hours
Updates
Weekly, tested
Security monitoring
Daily + WAF
Backup
Daily + verified
Uptime guarantee
99.9%
Staging environment
Included
Performance optimization
Quarterly
Support hours
3 hrs/month
Emergency response
Enterprisefrom 12,000 NOK
Response time
Within 1 hour
Critical response
Within 30 min
Updates
Continuous
Security monitoring
Daily + WAF + pentest
Backup
Real-time + verified
Uptime guarantee
99.95%
Staging environment
Included
Performance optimization
Monthly
Support hours
8 hrs/month
Emergency response
Included

Before and after maintenance

butikken.no5.1s
Unmaintained · 14 months without updates
butikken.no180ms
Proactive maintenance · FrankenPHP

WordPress performance degrades over time without active maintenance. The database grows, cache fills up, plugins accumulate overhead. The difference between a maintained and a neglected site is measurable in seconds [1].

Infrastructure that protects

WordPress maintenance isn't just about what you do with the code. It's about what the code runs on.
01 / 04

FrankenPHP and intelligent caching

Sub-200ms response times on first page view, versus 1–3 seconds on typical Norwegian WordPress hosting. Intelligent caching that knows the difference between a logged-in user and an anonymous visitor.
02 / 04

Security monitoring in depth

Automated vulnerability scanning against the WPScan database, file integrity monitoring, two-factor authentication and IP restriction for wp-admin. Hardened configuration with XML-RPC disabled and security headers configured.
03 / 04

Backups with verified restoration

A backup is worthless if it can't be restored. We test restoration regularly — not just cross our fingers and hope.
04 / 04

Uptime monitoring

Minute-by-minute monitoring with immediate alerts on downtime. Detects problems within 60 seconds — not the next morning.

Do it yourself?

Yes, for a simple blog without integrations. WordPress.org has good documentation. There are plugins that automate parts of the job.

The question is whether you actually do it. Every week. Read changelogs. Understand why WooCommerce 9.4 broke your payment plugin. Verified that your backup can actually be restored.

Most business owners have enough to do running their business. And that's the point.

The maths: a single security incident costs NOK 15,000 to 80,000 to clean up. A webshop with NOK 50,000 in daily revenue that goes down for a day loses profit that could have covered an SLA agreement for half a year. Plus customer trust that's harder to put a number on.

How to switch maintenance provider

Health checkWe review your website. Security, performance, update status, codebase. You get a clear picture of the state of things.
ReportConcrete overview of what needs fixing immediately and what should improve over time. No surprises.
TransitionWe take over operations and maintenance, including migration to PXL's infrastructure if needed.
MaintenancePredictable monthly cost. Clearly defined SLA. Actual expertise on the other end of the phone.
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About us

Time to build something proper?

Whether you're starting fresh or fixing legacy — we can help.