I can't log in to WordPress
Your password doesn't work, the reset email never arrives, or you're locked out after too many attempts. Here are the usual causes and how to get back in.
- Articles
- 8
- Updated
- Written by
- The developers at PXL
What do you see?
The tag shows the access you need.
- Hosting panel
The password reset email never arrives
Either sending the email fails, or it goes to a different address than you think. Here is how to set a new password anyway.
- FTP
“Too many failed login attempts”
A security plugin has locked you out, and in an office that can hit everyone on the same network. How to find out how long to wait, and what to do if you can't.
- Hosting panel
Locked out by Wordfence, Cloudflare or your host’s firewall
The firewall has blocked your IP address. How to find out which firewall it is, and how to get back in.
- FTP
The wp-admin login keeps looping
The login page reloads again and again, or the browser reports “too many redirects”. It happens when the site address or the HTTPS settings are wrong.
- WP admin
“Sorry, you are not allowed to access this page.”
You're logged in, but the user lacks permissions. It can happen after a migration, a database error or a break-in.
- FTP
Locked out after changing the site address
Someone changed the address under Settings, and now WordPress points to an address that doesn't work. How to set it back in wp-config.php.
- FTP
Lost the phone with your two-factor app
Use your backup codes if you have them. If not, two-factor authentication can be switched off temporarily from the server.
- WP admin
An unknown administrator has appeared
It's a sign of a break-in. How to lock the user out, find the security hole the attacker used, and delete the user last.